Refund policy

In order to protect customers' rights and interests and improve customer satisfaction, Qingdao Weimei Arts and Crafts Co., Ltd. (hereinafter referred to as "the Company") hereby formulates the following detailed refund policy:

I. Return conditions
1. Within 7 working days from the date of receipt of the goods, the customer may apply for return if he finds that the product has the following circumstances:
-there are quality defects in the goods.
-the goods actually received do not match the description of the order.
-the goods are damaged in transit.

two. The returned goods must remain unused and retain the original packaging, accessories, gifts (if any) and all accompanying documents.

II. Return process
1. Contact customer service: customers need to contact the company through official channels (such as customer service hotline, email, etc.) to explain the reasons for the return, and provide order information and corresponding evidence (such as photos).
two. Audit confirmation: the company will conduct an audit within 1-3 working days after receiving the return application to confirm the status of the goods and the return qualification.
3. Return shipping: after the examination and approval, the company will provide the return address and instructions, and the customer should return the goods in accordance with the instructions.
4. Commodity inspection: after receiving the returned goods, the company will carry out inspection to confirm that the goods meet the return conditions.
5. Apply for refund: after If the commodity inspection is correct, the company will refund the customer through the original payment channel within 2-5 working days.

III. Refund amount
1. For goods that fully meet the return conditions, the refund amount will be equal to the customer's purchase price .
two. If the goods are damaged or the original packaging is lost due to customer reasons, the corresponding fees will be deducted according to the actual situation of the goods.

IV. matters needing attention
1. The return policy does not apply to customized products, disposable products or promotional goods.
two. Who will bear the return freight will be determined according to the reasons for the return and the company's policy. If it is a commodity quality problem or the description does not match, the company will bear the freight.

This refund policy is designed to build trust With customers and help the company to exercise financial control. According to market feedback and customer demand, the company will constantly optimize the return and refund process, and strive to ensure service quality while maintaining competitive advantage.

The return policy promised by Qingdao Weimei Arts and Crafts Co., Ltd. is professional, accurate and true, and there is no exaggerated or misleading information. We firmly believe that the above provisions can provide customers with a transparent and fair return experience and strengthen the cooperative relationship between the two sides.