* * refund policy * *

In order to protect customers' rights and interests and improve customer satisfaction, Qingdao Weimei Arts and Crafts Co., Ltd. has formulated the following detailed refund policies for its main nail tools, eyelashes and other products:

* * 1. Return conditions: * *
-defective products: within 7 days after receipt of the goods, if the products are found to be damaged or malfunctioning in the process of manufacturing or logistics, you can apply for return.
-mistakenly purchased or dissatisfied: within 7 days after the arrival of the goods, customers may apply for return of unused, undamaged goods in the original packaging out of mispurchase or personal preference.
-the product description does not match: if there is a significant difference between the actual situation of the product and the description of the web page, the customer can submit a return request within 15 days after receipt.

* * 2. Return process: * *
-return request: the customer submits the return request through the official customer service channel and provides the order number and the reason for the return.
-confirmation audit: our customer service team will reply and review the return request within 2 working days, and will provide return guidelines after approval.
-return of the goods: the customer sends the goods back in accordance with the instructions provided. The return postage will be borne by us. If the goods are returned for non-quality problems, the postage will be borne by the customer.
-Commodity inspection: we will confirm the inspection within 3 working days after receiving the returned goods.
-processing refund: for goods that meet the return criteria, we will complete the refund within 5 working days. The refund will be returned to the customer's payment account.

* 3. Protection of customer rights and interests: *
Transparency: the return policy of the whole process is open and transparent, protect the rights and interests of customers, and avoid any hidden costs.
Quick response: promise to respond quickly to return requests, reduce customer waiting time and enhance customer experience.
-quality assurance: take full responsibility for the quality of returned goods to ensure that customers do not worry about shopping.

* * 4. Enhance customer trust: * *
Clear policy: clear return terms and procedures to help customers understand rights and interests and build brand trust.
-Financial transparency: the amount of refund is equal to the amount actually paid by customers to ensure financial transparency and enhance customer trust.

* * 5. Enterprise financial control and competitive advantage: * *
-Financial predictability: formulate detailed policies, evaluate potential return rates, and achieve financial risk prediction and control.
-enhance competitiveness: take quality customer service and protection policy as the competitive advantage, enhance brand image, attract and maintain customer loyalty.

Our return and refund policy focuses on customer satisfaction and insists on true and accurate information to ensure that users can make decisions in a safe and reliable shopping environment and safeguard consumers' rights and interests. At the same time, through reasonable financial control to improve market competitiveness.